Upgrade your Skill & get ready for a better opportunity

National Skill Certification and Monetary Reward Scheme

Sector: Telecom

Qualification Pack:

Handset Repair Engineer (Level-II)

Customer care executive (Relationship centre)

Customer care executive (Call Centre)

Customer care executive (Repair Centre)

Training Venue: Asian Educational Trust, 26/2, 2nd Floor, Sirigandha Complex, Kengeri Satellite Town, Bangalore-560060


Only 20 limited free seats for each course

Admission process: Test of basic communication skills through telephonic or direct Interview

Training Fees: Nil

Exam Fees: Nil

Eligibility Criteria

  • Min qualification – 12th/ITI/Diploma/Graduation/Certification in repairing services/Bachelor in Technology (Electronics, Computer Science, IT and related field)
  • Experience: Fresher (For Entrepreneur Career)
  • Candidate must have an “Aadhaar Card” which is mandatory.
  • No APL/BPL, Caste & gender restriction. All can apply.
  • Supporting document required as per the project guideline i.e. Aadhar card, education & age proof, ID & residence roof.
  • Five copies of passport size photographs etc. (As per the document checklist required by NSDC)
  • Mode of training: Non- residential.
  • After completion of training, there will be an assessment by third party assessment agency.
  • Facility for enrolled trainees to open “Zero balance” bank account with Nationalised Bank to transfer Reward Money.
  • The Scheme covers divers job roles across sectors as per the national occupational standards.
  • Certification By Telecom Sector Skill Council (TSSC)
  • Training duration: Min 125 hrs – Max 300 hrs
  •  Note: Aadhaar Card is Mandate for Reward Transfer.
  • (Please don’t register, if you do not have a aadhaar card no.)


Customer Care Executive (Relationship Centre)

Individuals at this job provide customer service by handling, following and resolving walk-in customer’s queries, requests and complaints and proactively recommend/sell organization’s products and services.

Customer Care Executive (Call Center)

Individuals at this job provide customer service support to an organization by interacting with their customers over the phone. They also handle, follow and resolve customer’s queries, requests and complaints in a timely manner.

Customer Care Executive (Repair Centre)

Individuals at this job provide customer service support by interacting with walk-in customers. They also handle, follow-up and resolve customer’s queries, requests and complaints, in a timely manner.

Handset Repair Engineer (Level 2)

Individual in this role is responsible for performing handset repair including hardware and software components and testing the handset for adequacy post repair.

Sale Executive (Broadband)
Up Coming course

This role is outsourced to a channel partner such as a Consultancy/DSA. Individual at this job identifies the prospect (potential buyer) and sells broadband/landline services to them.

In-Store Promoter
Up Coming course

Individual at this job demonstrates and highlights the product FAB (Features, Advantages & Benefits) to walk-in customers; offers them the opportunity to touch and feel the product(s) on display; respond to queries on product and services.

Distributor Sales Rep (Handset)
Up Coming course

Individual in this role needs to generate sales for mobile handset &related accessories, steer sales as per organization’s target matrix, increase width &depth of distribution and work in a specified area as per the Beat Plan &Route Plan. Individual is also responsible for handling/escalating retailer’s complaints & queries as per the organizational policies and must be able to handle cash related transactions.